Published April 23, 2020
Last updated July 8, 2022
In recognition of the best builders providing extraordinary customer experiences, Avid Ratings is proud to announce the winners of the 17th Annual Avid Awards. Homebuilders throughout the U.S. are honored with the prestigious awards for scoring highest with their customers on homebuying experience surveys. Award winners are chosen based on results received from some of the largest publicly traded NYSE/NASDAQ builders, North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast. This year’s program had 571 qualifying builders from all over the United States and Canada and covers homebuyer data from January to December 2019.
“We are very excited to announce the winners for our Avid Awards this year. The builders we are honoring have shown a dedication to service and quality that far exceeds expectations”, said Zach Buehl, vice president of client success, Avid Ratings. “The recipients should be proud of their accomplishments as all of Avid’s customers care deeply about customer experience, but these select few have risen above and beyond the crowd. Avid is proud to bestow honors on each and every winner.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid’s award-winning platform. Every homebuyer survey in Avid’s database is meticulously analyzed to determine each builder’s Avid Index Score, which is evaluated using scores from the total homebuying experience, the willingness to refer, and the actual number of recommendations a buyer has made.
“Our entire team at SandStar is so proud to be back in the winner’s circle for the Avid Cup Award. The award means the hard work and dedication of the entire team effort is so worthwhile and being recognized by Avid with the Avid Cup makes the extra efforts by the team so very meaningful”, said Jim Sanders, president AR Homes – SandStar Homes.
“At Meritage, we work diligently to support our buyers through the complex journey of selecting and building a new home that they can be proud of for many years to come. Our approach is simple, provide a quality, well designed, innovative and energy-efficient home while delivering great service,” said Camille Jenkins, vice president national customer relations at Meritage Homes. “It is our team’s sincere desire to be the builder of choice and being recognized by Avid Awards in this manner is confirmation that we are on the right track. We appreciate this award, our valued homeowners who took the time to share their experiences, and our incredible team.”
We are deeply honored to have received this award,” said Vic Busciano, building company president, AR Homes – Plantation Housing Corp. “One thing that we do well is communicate effectively with our customers and focus on being transparent about everything that may affect their experience. From day one of the new home build process, we set proper expectations and are with customers every step of the way to make the homebuilding process as rewarding as possible.”
Each award-winning builder must score at or above the top 25th percentile in the United States to be recognized with an Avid Award.
The Avid Cup recognizes the single builder with the highest customer ratings across all surveys throughout North America, taken from contract signing through one year of homeownership.
2020 Avid Cup winner in the U.S. is as follows:
- AR Homes – SandStar Homes
Avid Diamond Award
Builders with the highest scores in their nation on the New Home Move-In Experience Survey, taken from purchasing experience to the first 90 days of ownership, are recognized with this award. The US and Canada are eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Diamond Award winners in the U.S. are as follows:
- Production: Meritage Homes – S. California
- Small Volume: Woodhill Homes
- Custom: AR Homes – Plantation Housing Corp.
Avid Gold Award
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from purchasing experience to the first 90 days of ownership. Every region is eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Gold Award winners in the five U.S. regions are as follows:
North Central Region
- Production: Mayberry Homes
- Production: The Green Company
South Central Region
- Production: Rausch Coleman Homes – Oklahoma City
- Small Volume: Nies Homes
- Production: Mungo Homes – Charleston, SC
- Small Volume: Stone Martin Builders – West Georgia
- Custom: Mitchell Homes – North Carolina
- Production: Meritage Homes – Denver
Avid Benchmark Award
This award recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the New Home Move-In Experience survey, taken from purchasing experience to the first 90 days of ownership.
The winners of the Avid Benchmark Award in the United States are as follows:
North Central Region
- GJ Gardner – Lafayette IN
- Midwest Homes
- Skogman Homes – Cedar Valley
- Traditions Building Group
- Veridian Homes
South Central Region
- Braselton Homes
- Kindred Homes – Dallas/Fort Worth
- Meritage Homes – Austin
- Meritage Homes – Houston
- Meritage Homes – San Antonio
- Rausch Coleman Homes – Birmingham
- Rausch Coleman Homes – Houston
- Rausch Coleman Homes – Jonesboro
- Rausch Coleman Homes – Little Rock
- Rausch Coleman Homes – NWAR
- Rausch Coleman Homes – Tulsa
- Riverwood Homes
- AR Homes – Barry Rutenberg & Associates
- AR Homes – Bryan Zecher Homes
- AR Homes – Lyons Housing
- AR Homes – Nelson Homes
- AR Homes – Rosewood Homes
- AR Homes – The Ernst Group
- Mattamy Homes – Tampa/Sarasota
- Mattamy Homes – Raleigh
- Meritage Homes – Orlando
- Meritage Homes – Charlotte
- Mungo Homes – Savannah, GA
- Neal Communities – South
- Neal Communities – SWF
- Stanley Martin Homes – Aiken/Augusta
- Providence Homes
- Brookfield Residential Hawaii
- Brookfield Residential – NCA
- Brookfield Residential – SCA
- Hayden Homes – Central Oregon
- Hayden Homes – S. Idaho
- Hayden Homes – Inland NW
- Hayden Homes – I-5
- Hakes Brothers – Albuquerque
- GJ Gardner – California
- New Tradition Homes – Southwest WA
- Meritage Homes – N. California
- Meritage Homes – Tucson
- Richmond American – Riverside So CA
- Richmond American – Southern CA
For more information about the Avid Awards, please visit http://184.108.40.206/avid-awards.
About Avid Ratings
Avid Ratings is the leading resource for building quality in the world. Dedicated to the homebuilding industry, Avid helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine.